1. Use of the Website

You agree to use this website only for lawful purposes. You must not:

• Misuse or attempt to hack the platform
• Upload harmful or malicious content
• Violate any applicable laws or regulations

2. Accounts

If you create an account:

• You are responsible for maintaining its confidentiality
• You must provide accurate information
• You must notify us of any unauthorised use

We reserve the right to suspend or terminate accounts if necessary.

3. Payments

We offer paid access to our digital marking tool.

• Payments are processed securely via Stripe
• By making a purchase, you agree to provide accurate payment information
• You agree to Stripe’s terms and policies when completing transactions
• We reserve the right to change pricing at any time

All payments are subject to availability and confirmation.

3.1 Subscription and Usage Terms

When you purchase access to our marking tool, you are buying a 12-month licence for use of the service.

• The fee of £250 provides unlimited use of the platform for a period of 12 months from the date of purchase
• This licence is provided for the use of one child only
• Account login details must not be shared with other individuals, families, or users

You agree that:

• The account is intended for personal use by a single household for one child
• Sharing access with others (including other parents or students) is strictly prohibited
• We reserve the right to suspend or terminate accounts where misuse or unauthorised sharing is detected

3.2 Payment Terms

• The full fee of £250 is payable at the time of purchase
• Access to the service will be granted once payment has been successfully processed via Stripe
• The 12-month access period begins from the date of purchase

3.3 No Partial Refunds

By purchasing the service, you acknowledge that:

• You are paying for access to the full 12-month licence, not based on usage frequency
• No refunds will be provided if the service is used for only part of the 12-month period
• Unused time within the subscription period is non-refundable

3.4 Fair Use

We reserve the right to monitor usage to ensure compliance with these terms.

If we reasonably believe that:

• An account is being used by multiple users beyond one child, or
• The service is being used in a way that is abusive or inconsistent with normal personal use

we may suspend or terminate access without refund.

4. Refund Policy

We provide a digital marking tool designed to support 11+ English exam preparation. Please read this section carefully before purchasing.

4.1 Digital Product Access

Due to the nature of our service:

• All purchases are final once access has been granted
• We do not offer refunds for:
• Used accounts
• Accessed marking tools or generated feedback
• Partially used services

4.2 Trial & Evaluation

Where available, users should review any demo or preview before purchasing. It is the user’s responsibility to assess suitability prior to purchase.

4.3 Technical Issues

If you experience a genuine technical issue:

• Contact us within 48 hours of purchase
• We will attempt to resolve the issue
• If unresolved, a refund may be issued at our discretion

4.4 Duplicate Payments

Refunds may be issued for:

• Duplicate transactions

4.5 Misuse

We reserve the right to refuse refunds where:

• The service has been substantially used
• There is evidence of abuse or repeated refund requests

Accounts may be suspended in cases of misuse or fraudulent activity.

4.6 Payment Disputes

Please contact us before initiating a dispute via Stripe.

5. Educational Content

All content provided on Study Planet is for educational purposes only.

We do not guarantee:

• Accuracy or completeness of all materials
• Specific academic outcomes

Users are responsible for how they use the content.

6. Use of Artificial Intelligence

Our marking tool may use automated systems, including artificial intelligence (AI), to analyse and provide feedback on submitted work.

By using our services, you acknowledge and agree that:

• The feedback and marking provided are automated and for guidance purposes only
• Results may not always be fully accurate, complete, or reflective of official exam marking standards
• The tool is intended to support learning and revision, not replace professional judgement

We do not guarantee specific academic outcomes or results based on the use of our services.

7. Intellectual Property

All content on this website is owned by or licensed to Study Planet.

You may not:

• Copy, reproduce, or distribute content without permission
• Use content for commercial purposes without consent

8. User-Generated Content

If you submit content:

• You grant us a non-exclusive licence to use it
• You confirm it does not violate any laws or rights

We reserve the right to remove inappropriate content.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential damages
• We do not guarantee uninterrupted access to the website

10. Third-Party Services

We may use third-party services (e.g. Stripe). We are not responsible for their services or policies.

11. Termination

We may suspend or terminate your access if you breach these terms.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the website means you accept the updated terms.

13. Governing Law

These terms are governed by the laws of the United Kingdom.

14. Contact

Email: [support@study-planet.co.uk]
Website: www.study-planet.co.uk